We're usually pretty quick to respond and should be in touch within 24 hours. Please provide a valid phone number, this ensures that we can contact you should an email get missed. We will always reply via email as a first point of contact but if we dont hear anything back we will try to call you. This all forms part of the excellent service that we have worked hard over the years to provide. Be sure to add our email address to your contacts list so you don' t miss our reply!